Angry customer? Tips to cement, not hurt, a relationship
NEW YORK — Misunderstandings, mistakes and breakdowns can happen at any company — including a giant like Amazon, which had the embarrassment of its website not working properly at the start of its much-advertised Prime Day.Small business owners know they might not be able to survive negative reviews on social media, so when they have customer service disasters they need to try to not just mollify customers but please or even thrill them. That said, sometimes even good […]
